Case Study
Scaling Patient Engagement to 1,500+ Patients in 6 Months
How a healthcare partner used Positive Check to automate daily wellness calls, catch 485 clinical alerts, and reach ~50% of enrolled patients every month.
1,509
Patients Enrolled
~50%
Monthly Engagement
485
Alerts Caught
100%
Alerts Resolved
The Challenge
A growing healthcare organization needed to maintain consistent, daily contact with a rapidly expanding patient population — without scaling headcount at the same rate.
Manual Outreach Doesn't Scale
Staff could only reach a fraction of patients each day, leading to gaps in follow-up and missed warning signs.
Inconsistent Documentation
Phone-based check-ins relied on individual note-taking, making it difficult to track trends or prove compliance.
Delayed Escalations
Without structured triage, clinical concerns surfaced hours or days late, increasing the risk of adverse events.
Staff Burnout
Repetitive wellness calls consumed hours of clinical staff time that could be spent on higher-acuity patients.
The Solution
Positive Check deployed its AI-powered calling platform, enabling automated daily wellness check-ins with real-time clinical escalation.
AI-Powered Calls
Lola, our virtual care assistant, conducts personalized daily calls — asking wellness questions, detecting sentiment changes, and escalating when needed.
Real-Time Alerts
Clinical concerns are flagged immediately. Care teams receive actionable alerts so they can intervene the same day — not days later.
Provider Dashboard
A centralized, HIPAA-compliant console gives care teams full visibility into call outcomes, engagement trends, and patient status.
The Results
Within six months the program scaled from a single pilot patient to over 1,500 enrolled — with measurable clinical and operational impact.
Enrollment Growth
Cumulative patients enrolled over time
Monthly Engagement Rate
Percentage of enrolled patients reached each month
Clinical Alerts by Month
Escalations flagged for care team review
Calls by Time of Day
Distribution of completed calls across hours
Scaled from 1 to 1,509 patients in under 6 months
~50% monthly engagement rate across the population
485 clinical alerts identified and escalated
100% alert resolution rate
Peak engagement window: 2 PM – 9 PM
Consistent engagement even as enrollment tripled
“Positive Check lets us reach every patient, every day — something that simply wasn’t possible with our team alone.”
— Clinical Operations Lead, [Healthcare Partner]
What’s Next
Building on six months of proven results, the program is expanding its reach and deepening clinical impact.
Expand to New Populations
Roll out Positive Check to additional patient cohorts and care settings within the organization.
Enhanced Alert Workflows
Integrate alerts directly into EHR systems for seamless clinical handoff and faster response times.
Outcomes Reporting
Develop longitudinal outcome dashboards to quantify the impact on hospital readmissions and patient satisfaction.
Ready to See Similar Results?
Learn how Positive Check can help your organization scale patient engagement, catch clinical risks earlier, and free up staff time.