Positive Check

AI voice and SMS for care teams

AI outreach for RPM and CCM, with your care team in control

Automate routine outreach, turn patient responses into structured documentation, and route urgent concerns to the right care-team member in real time.

Also for your Front Office: calls and SMS for new inquiries, scheduling, reminders and notifications.

of patients reached every month by call or text
70%+
outreach calls a month
6,000+
text check-in conversations a month
500+
urgent alerts flagged every month
100+

Source: Positive Check operational reporting. Figures supplied October 11, 2026. Reporting notes.

Positive Check dashboard showing patient outreach, alerts, and engagement results
HIPAA Compliant
No Apps or Devices Needed
Built for Healthcare Providers
Real-Time Alerts & Analytics

From the first inquiry to ongoing care

Lola supports calls and SMS across two sides of a practice. Your staff own scheduling commitments, patient follow-up and clinical decisions.

For care managers and clinical directors

Care Management

Support routine check-ins, summaries and care-team handoffs for RPM, CCM and post-discharge programs.

For practice managers and front office teams

Front Office

Respond to new inquiries, support scheduling and confirmations, send reminders and deliver operational notifications.

Reliable Patient Outreach

Positive Check automates structured voice and SMS check-ins for RPM, CCM, and post-discharge care in any language. Increase contact completion, identify issues earlier, and scale patient engagement without increasing headcount.

HIPAA-compliant conversations
Real-time reporting and documentation
Automated alerting and escalation
Healthcare provider using Positive Check admin dashboard to monitor patient wellness

Scale Patient Engagement Without Scaling Staff

Positive Check automates structured voice and SMS outreach while capturing documentation, engagement data, and actionable alerts in one unified platform.

Automated Check-Ins

Structured calls and SMS outreach that meets program requirements and increases patient contact completion.

Actionable Insights

Track outreach performance, monitor patient responses, and receive real-time alerts for clinical and operational issues.

HIPAA Compliant

Enterprise-grade HIPAA-compliant infrastructure with secure data handling, audit-ready records, and role-based access controls.

Healthcare professional conducting daily wellness check-in calls for senior patients

Meet Lola

Lola is our HIPAA-compliant virtual assistant for structured patient outreach. She conducts voice and SMS check-ins, captures program-aligned data, and escalates meaningful changes in real time. Check-ins can be configured for RPM, CCM, post-discharge, or any care program requiring consistent, documented engagement. Lola speaks virtually any language, enabling scalable outreach across diverse populations.

Program-aligned data capture
Early identification of risk signals
Automated escalation workflows

How does it work?

Step 1: Personalized Scheduling

Set up convenient call times at any cadence (daily, weekly, or custom) and select the questions you want Lola to ask for your patients.

Step 2: Automated Voice and SMS Check-Ins

Lola contacts patients on their existing phone numbers, conducts structured conversations, and adapts follow-up prompts based on patient responses.

Step 3: Real-Time Documentation and Alerts

Care teams receive structured data, compliance reporting, and automated alerts through a secure management console.

Why Providers Choose Positive Check:

Simple to Deploy: No apps or additional equipment required.
Built to Scale: From dozens to thousands of patients without added staff.
Flexible by Design: Adjust cadence, scripts, languages, and alerts as needs evolve.
Senior citizen engaged in friendly wellness conversation with AI companion Lola
Concerned senior during a wellness check-in call

Real-Time Alerts and Escalation

Positive Check detects meaningful changes and triggers immediate alerts to your care team. Structured escalation workflows support faster intervention and reduce avoidable risk.

Configurable alert thresholds
Automated escalation paths
Audit-ready documentation

From outreach to staff follow-up

What Lola flags for care teams

Conversations can surface symptoms, medication problems and practical requests—including concerns patients raise beyond the standard questions. Your care team reviews the flagged information and decides what action to take.

Selected topics flagged

Symptoms and health concerns
26%
Medication problems
23%
Patient requestsRefills, equipment, scheduling
16%
Concerns patients raised on their ownBeyond the standard questions
16%

Selected reported categories, not a complete breakdown. Percentages are shown as supplied and are not normalized to 100%.

Four levels of alert priority

Alerts are triaged into four levels so care teams can focus on the most urgent patients first.

Critical
3%
Escalated in real time
High
47%
Medium
20%
Low
30%

Priority levels describe flagged alerts—not diagnoses, confirmed emergencies or completed clinical interventions. Clinical decisions and follow-up remain with your team.

Reporting notes

Source: Positive Check operational reporting. Figures supplied October 11, 2026. These first-party figures describe reported outreach and alert activity, not independently audited clinical outcomes or guaranteed results for an individual practice. The supply date is not a measurement period; cohort, observation dates and detailed counting methodology are not specified here. Topic percentages and priority levels are separate views and should not be combined into patient counts.

For a separate, earlier dataset, read the July 2025–February 2026 implementation study and its reporting limitations. That study is not the source of the monthly figures above.

Admin Console

Your operational command center for patient outreach and program oversight.

Measure patient coverage, call volume, alert activity, and contact completion in real time. Identify trends, track performance goals, and maintain visibility into program compliance.

Admin console dashboard showing comprehensive analytics, patient metrics, and care workflow data

Benefits for Providers

Drive measurable improvements in patient engagement, program performance, and operational efficiency.

Expand Coverage

Increase patient reach without increasing staff workload.

Protect Reimbursement

Improve RPM and CCM compliance with consistent, documented outreach.

Improve Patient Experience

Deliver reliable check-ins that support engagement and satisfaction.

Reduce Avoidable Risk

Identify meaningful changes earlier to lower downstream costs of care.

Scale with Flexibility

Deliver structured check-ins at any cadence, across any care program.

HIPAA Compliant and Secure

Positive Check is built on enterprise-grade, HIPAA-compliant infrastructure designed to protect patient data and support secure program operations.

Full HIPAA compliance and secure data handling
Role-based access controls for authorized teams
Encrypted data storage and transmission
Senior patient receiving automated wellness check-in call from healthcare provider

Trusted by Healthcare Providers

Real stories from providers who use Positive Check every day.

Care Coordinator from Community Clinic
Healthcare Provider
“With 1,500 patients on chronic care plans, we needed a scalable way to stay in touch. Positive Check handles the routine calls so our nurses can focus on the ones who need immediate attention.”
— Care Coordinator, Community Clinic

FAQs

What does the Positive Check Admin Console provide?
The Admin Console gives providers a centralized view of wellness check-ins, client status, and call performance. Dashboards summarize key metrics such as active alerts, intervention rates, and engagement levels. This makes it easy for care teams to monitor overall program effectiveness and quickly identify where human attention is needed.
How can providers use alerts and reporting?
Alerts immediately notify staff when follow-up is required, ensuring that no client is overlooked. Reports provide detailed insights into call outcomes, wellness trends, and the frequency of human interventions. This data allows providers to make more informed decisions, improve operational efficiency, and demonstrate measurable results to leadership or regulatory bodies.
How does Positive Check reduce workload for staff?
Positive Check automates routine daily check-ins, capturing essential information and flagging only those cases that require human intervention. This reduces the time staff spend on repetitive tasks and allows them to focus on higher-value care activities. As a result, organizations gain efficiency, reduce staff burnout, and optimize resources across their operations.
How secure is Positive Check?
Positive Check is designed with strong safeguards to protect sensitive client information. All data is encrypted in transit and at rest, and administrative controls are available to ensure only authorized users can access reports and client records. Security and privacy are treated as foundational elements of the platform.
Can Positive Check scale with our organization?
Yes. The Admin Console supports multiple users with role-based permissions and centralized oversight. Whether a provider manages a single location or multiple facilities, the platform can adapt to the organization's scale while maintaining consistency and visibility across all sites.
What makes Positive Check different from traditional wellness calls?
Traditional wellness calls often depend on call center staff or individual caregivers, which can be inconsistent, costly, and difficult to scale. Positive Check provides a reliable, AI-powered system that ensures every patient receives consistent attention. The platform also produces objective data, real-time alerts, and clear reporting that providers can use to improve outcomes, demonstrate compliance, and achieve a stronger return on investment.

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