CCM Solution
Chronic Care Management at Scale
Daily AI wellness calls give your CCM patients consistent touchpoints, medication adherence checks, and care plan follow-up — all documented and ready for billing.
$66
Non-Complex CCM / Mo
$144
Complex CCM / Mo
99490
First 20 Min — $66
99487
Complex 60 Min — $144
What Is Chronic Care Management?
Chronic Care Management (CCM) is a Medicare program that reimburses providers for non-face-to-face care coordination services for patients with two or more chronic conditions. Services include care plan development, medication management, and ongoing patient communication.
CMS requires at least 20 minutes of clinical staff time per patient per month for standard CCM (99490), with additional codes for more complex patients (99487) and additional time blocks (99439). The challenge is documenting this time and maintaining consistent patient contact across large populations.
How Positive Check Supports CCM
Structured daily calls provide the consistent patient touchpoints your CCM program needs.
Medication Adherence
Daily calls include medication check-ins, asking patients about doses taken, side effects, and refill needs — key documentation for CCM.
Care Plan Follow-Up
Structured wellness questions align to each patient's care plan, generating documented follow-up touchpoints for CCM billing.
Alert-Triggered Callbacks
When a call flags a concern, care teams receive immediate alerts — generating additional documented care coordination time for CPT 99439.
Complex Patient Support
For patients with multiple chronic conditions, daily monitoring with escalation protocols supports the higher documentation bar for CPT 99487.
CCM Billing Codes
2026 Medicare national average reimbursement rates for Chronic Care Management.
| CPT Code | Description | 2026 Rate |
|---|---|---|
| 99490 | CCM — first 20 min non-complex chronic care management | $66 |
| 99439 | CCM — each additional 20 min non-complex CCM | $48 |
| 99487 | Complex CCM — first 60 min for patients with multiple chronic conditions | $144 |
Why Providers Choose Positive Check for CCM
Consistent daily patient touchpoints without manual outreach
Medication adherence tracking built into every call
Documented care coordination time supports 99490 and 99439 billing
Escalation protocols for complex patients meet 99487 requirements
Real-time alerts when patients report changes or concerns
Works alongside your existing care management workflows
Combine with RPM for $159-$237/patient/month in revenue
HIPAA-compliant with full audit trail